Privacy Policy

This Policy was last updated and review on 19 March 2025.

Pets Escape to Paradise values and respects the privacy of the people we deal with. Pets Escape to Paradise is committed to
protecting your privacy and complying with the Privacy Act 1988 (Cth) (Privacy Act) and other applicable
privacy laws and regulations.
This Privacy Policy (Policy) describes how we collect, hold, use and disclose your personal information, and
how we maintain the quality and security of your personal information.

What is personal information?
“Personal information” means any information or opinion, whether true or not, and whether recorded in a
material form or not, about an identified individual or an individual who is reasonably identifiable. In general
terms, this includes information or an opinion that personally identifies you either directly (e.g. your name) or
indirectly.

What personal information do we collect?
The personal information we collect about you depends on the nature of your dealings with us or what you
choose to share with us.

The personal information we collect about you may include:
● name;
● mailing or street address;
● date of birth;
● email address;
● phone number
● pet details, including but not limited to, information regarding the pet: name, age, breed, sex, distinguishing features, colour of the coat, whether your pet is intact or not, pet temperament, pet medical needs, pet vaccination details and pet microchip number.

You do not have to provide us with your personal information. Where possible, we will give you the option to interact with us anonymously or by using a pseudonym. However, if you choose to deal with us in this way or choose not to provide us with your personal information, we may not be able to provide you with our services or otherwise interact with you.

How do we collect your personal information?
We collect your personal information directly from you when you:
● interact with us over the phone;
● interact with us in person;
● interact with us online.

How do we use your personal information?
We use personal information for many purposes in connection with our functions and activities, including the following purposes:
● provide you with information or services that you request from us;
● deliver to you a more personalised experience and service offering;
● improve the quality of the services we offer;
● internal administrative purposes;
● marketing and research purposes.

Client personal information may be disclosed to approved third parties who are also required to comply with the Australian Privacy Principles.

How do we secure your personal information?
We endeavour to protect any personal information that we hold from misuse and/or loss, and to protect it from unauthorised access, modification and/or disclosure.

Why do we have Cookies?
The Pets Escape to Paradise website uses cookies. A cookie is a small file of letters and numbers the website puts on your device if you allow it. These cookies recognise when your device has visited our website before, so we can distinguish you from other users of the website. This improves your experience and the Pets Escape to Paradise website. We do not use cookies to identify you, just to improve your experience on our website. If you do not wish to use the cookies, you can amend the settings on your internet browser so it will not automatically download cookies. However, if you remove or block cookies on your computer, please be aware that your browsing experience and our website’s functionality may be affected.

Inquiries and complaints?
If you want to gain access to your personal information, correct or update your personal details, register a complaint about a breach of your privacy, or you have any other query relating to our privacy policy, please contact us through 'Contact Us' tab.